Privacy Policy

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E-stream EV Charger Installation – Privacy Policy

Last Updated: March 2026

E-stream is committed to protecting the privacy of our customers, property owners, tenants, and website visitors. This Privacy Policy explains how we collect, use, store, and protect information when providing EV charger installation, application processing, activation, maintenance, and incentive‑related services.

🟦 1. Information We Collect

A. Personal Information

We may collect:

•  Name

•  Phone number

•  Email address

•  Property address

•  Business or property ownership details

•  Billing and payment information (if applicable)

B. Property & Technical Information

•  Electrical panel details

•  Load capacity and site photos

•  Utility account information (when required for Georgia Power Make‑Ready applications)

•  Charger usage data (for monitoring, maintenance, or ownership programs)

C. Website & Digital Data

•  IP address

•  Device information

•  Browsing behavior on our website

•  Form submissions and inquiries

We do not sell personal data.

2. How We Use Your Information

We use collected information to:

• Provide EV charger installation and related services
• Process applications for Georgia Power Make‑Ready Program
• Verify property eligibility
• Schedule site visits, installation, and activation
• Provide customer support and maintenance
• Manage billing or ownership‑program revenue sharing
• Improve our website and service experience
• Comply with local, state, and federal regulations

· . Sharing of Information

· We may share information only with:

· A. Utility Companies

· (e.g., Georgia Power)
To process Make‑Ready applications, load studies, approvals, and incentive submissions.

· B. Licensed Contractors & Technicians

· For installation, maintenance, and site assessments.

· C. Payment Processors

· For secure billing and transactions.

· D. Property Owners or Managers

· When chargers are installed at multi‑unit or commercial properties.

· E. Legal or Regulatory Authorities

· If required by law, court order, or safety compliance.

· We do not sell or rent personal information to third parties.

4. Data Security

We use industry‑standard security measures to protect your information, including:

• Encrypted data transmission
• Secure storage systems
• Access controls for authorized personnel only
• Regular system monitoring

While we take strong precautions, no system is 100% secure. We continuously update our practices to maintain high protection standards.

5. EV Charger Data & Monitoring

For smart chargers (including Tesla Universal Wall Connector and commercial units), we may collect:

• Charging session data
• Energy usage
• Charger status and diagnostics
• Firmware and performance logs

This data helps us provide maintenance, troubleshooting, and operational support, especially for ownership program customers.

6. Cookies & Website Tracking

Our website may use cookies to:

• Improve user experience
• Analyze website traffic
• Support marketing and retargeting campaigns

You can disable cookies through your browser settings.

7. Your Rights

Depending on your location, you may request:

• Access to your personal data
• Correction of inaccurate information
• Deletion of your data (unless required for service or legal compliance)
• Opt‑out of marketing communications

To submit a request, contact us at sales@e-stream.us 

8. Data Retention

We retain information only as long as necessary to:

• Provide installation and maintenance services
• Maintain warranty and operational records
• Meet regulatory or utility program requirements
• Support ownership‑program operations (if applicable)